Order-Eclipse

Contact Centre

Get maximum value from each customer contact 

Our clients trust the Eclipse Contact Centre to be the voice of their business.

That’s because our Agents are intelligent, responsive and 100% professional.  With leading edge technology and multi-lingual capabilities, we can handle your customers’ questions with genuine authority.

You can have your own dedicated team, fully trained to adopt your brand values and to understand your products, services and procedures. Or you can use a cost-effective “pooled” resource which charges only for calls handled. And a mix of both pooled and dedicated services gives you the best of both worlds.

Key services:

• Inbound calls, emails, web responses, SMS and faxes
• Outbound calls
• Multi-channel Agent blending (enabling email and webchat to be delivered like an inbound voice call)
• Payment processing
• Full transparency: recorded calls, comprehensive reporting, and accurate charge-per-second invoicing

Read more about Carelines, Lead Generation and European campaigns.

Why use Eclipse?

Eclipse offers a demonstrably better service: our client feedback and industry league tables show that our response service levels exceed the industry norms. 

• Professionalism and continuity: we recruit and train only the best candidates and make sure they’re motivated to stay.
• Friendly, personal customer contact (although we can also handle calls with our Integrated Voice Response system).
• Complete flexibility: you can use us as your full-time resource, or just to handle sudden short-term peaks or to cover staff illness or holiday shortages.