Eclipse is the UK’s foremost recall agency, recalling around 1.2 million vehicles a year. In 2010, it was Eclipse that Toyota turned to as its trusted recall partner to manage the rapid recall of nearly 180,000 UK vehicles.
We work with 14 automotive manufacturers in 35 countries across Europe. Our standard recall procedure is used as a best practice guide by the Society of Motor Manufacturers and Traders, and we have well-established relationships with VOSA and the DVLA.
Unlike other agencies, we do everything in-house – from IT and customer communications to fulfilment and response handling, using our in-house Contact Centre. So we can offer you a centrally-managed service that includes everything from sourcing data from government bodies, to lettershop services and multi-channel response handling.
The result? Minimal disruption, consistent messaging and branding, a joined-up service and more satisfied customers.
And because we know that clients can have very different needs and budgets, we offer four packages – including a no-frills one which allows you to contact customers and meet legislative requirements.
Five more reasons to use Eclipse Automotive Recall services
- We manage a database of all the major fleets, with full contact details so we can make contact in the way that suits them best.
- Our dedicated recall website has secure and hierarchical log-ins for queries by dealers and fleet managers, 24/7.
- Our IVR system allows out-of-hours vehicle checks.
- We offer outbound calling to follow up remaining vehicles or dissatisfied customers.
- We offer campaign reporting with levels of access set by you, from manufacturer and marque to dealer and fleet.
