Recall

Safeguard your brand when crisis strikes

Eclipse helps some of the best-known global brands to prepare for a crisis and achieve the best possible outcome.

With 22 years of crisis management experience, we can help you identify risks and prepare for emergencies. And with a full recall service and a Multi-channel Contact Centre, we can swing into action when a crisis strikes.

Instead of stretching your own resources, you can hand the whole problem over to us – from notifying your customers and handling multi-channel responses, to giving you real-time progress reports.

And because we’re a full-service marketing agency, we can exceed your customers’ expectations with everything from a prompt, clear and transparent announcement to a survey requesting their feedback.

A product recall needn’t be a PR crisis. With careful handling by Eclipse, it can increase your reputation for responsibility, transparency and accountability, and strengthen your customer relationships. And our expertise ensures that you fulfil your Duty of Care responsibilities to the letter.