Order-Eclipse

Crisis and Recall Services

Be ready for trouble and minimise the negative impact

Eclipse helps you identify potential risks and prepare for emergencies.  Then, when a crisis happens, you can react fast to ensure the best possible result.

If you’re already a client, you don’t have to waste valuable time getting us up to speed on your business.  But even if you’re not, we’ll act fast and handle the crisis with confidence.

Key services

• Expert, imaginative contingency planning to minimise damage
• Spike management
• Multi-channel response handling (phone, email, SMS, fax etc)
• Customer contact, including notification
• Receipt, handling and disposal (if required) of returned products
• Audit trails of returns and compensations fulfilment
• Bespoke Recall management reports, giving you a real-time view of progress

Why Eclipse?

Eclipse’s professional crisis planning and management minimises client disruption, eliminates duplicated effort, reduces customer anxiety and promotes the accountability and dependability of our clients’ businesses. Our expertise ensures that you fulfil your Duty of Care responsibilities to the letter.

• We have 20 years of experience in managing customer Carelines for premium food, automotive and technology brands.
• We understand the importance of Carelines to your brand image, so our Contact Centre staff are trained to manage all customer enquiries with outstanding professionalism and in-depth knowledge.