Order-Eclipse

CSI and Research

Turn knowledge into profit

What really makes your customers tick?  Are you confident you are delivering against customer expectation? Do you really know how they rate you, how you could improve and what would make them choose you over your competitors?

Eclipse helps you discover the insight about your customers that can give you a serious competitive advantage.

Key services 

• An end-to-end service, including survey design, analysis scoring and weighting, delivery (post/email/web/phone), capture and analysis
• Surveys to measure and benchmark levels of customer satisfaction 
• Incentive programmes to improve response
• Insight to help you understand customer behaviour and how to influence it
• Market sizing, opportunity analysis

Why Eclipse?

We can give you a detailed picture of your customers’ true concerns and expectations, a strategy for satisfying their needs and the tools to make it happen. 

This helps you track targets, benchmark competitors, deliver a great customer experience and win more business.

• Eclipse knows how to ask the right people the right questions, so you get reliable and insightful answers. 
• We help you respond to what consumers are telling us about your competitors and current trends.
• Eclipse can acquire and analyse the raw data from sample markets.
• We’ll extract insights from that data to build the bigger picture of where your business is now and how it can achieve its objectives.
• We can expose the factors that indirectly influence customers’ decisions, from their reluctance to purchase to their desire to recommend