Eclipse offers a demonstrably better service. Our client feedback, industry league tables and external benchmarking show that our response service levels exceed the industry norms.
We know your customers want speedy, helpful service and quick resolution. With our skills-based routing and one of the world’s leading communications platforms, we can process calls swiftly and route them to the most qualified brand advocate. Our strong focus on productivity means that our staff are trained to respond to emails, postal and electronic communications at the earliest opportunity.
What’s more, our Service Level Agreements guarantee you the level of service that ensures satisfied customers.
As for our impeccable Helpline service, it’s totally client-specific. You can decide every last detail of how your calls are handled – from the way in which our brand advocates greet your caller, to the use of ‘on hold’ music or messaging. Fully trained in your brand values, our staff regard themselves as much your employee as ours.
We know that every contact with your customers is critical, because it affects their view of your brand and their future loyalty. Get in touch to see how we can make every contact count.
