attract business that keeps coming back
Yes, the Eclipse Contact Centre is an exemplary communications service. But more than that – it’s a strategic partner that makes an active contribution to your business.
That’s why we’re ranked in the Top 30* – and why 80% of our blue-chip clients have been with us for over 10 years.
Like all our expertise and resources, our Contact Centre sits in-house – so you know exactly who’s working for you and what their credentials are. James Le Roth, Contact Centre Director, is acknowledged as one of the industry’s Top 100 most respected people**.
The Eclipse Contact Centre doesn’t operate in a vacuum: it acts as an extension of your brand. Our holistic, single-view, multi-channel approach gives your customers and prospects a great experience at every interaction across their customer lifecycle, so you win and keep more business.
Another difference? We employ brand advocates with a genuine enthusiasm for your brands and products. They use every interaction as a valuable opportunity to build satisfaction and gather insights that will drive acquisition, growth, satisfaction, retention and advocacy.
And with our unrivalled reporting and analysing tools, we'll work with you to identify trends, establish performance benchmarks, and plan powerful marketing and customer service campaigns.
| Our channels include: | Our services include: |
| Social media | Helplines |
| Customer services | |
| Web | Telemarketing |
| SMS | Telesales and lead generation |
| Faxes | Appointment setting |
| Postal | Response handling and order processing |
| IVR | Crisis management |
* Marketing Magazine's 2009 league table
** callcentrehelper.com
